Frequently Asked Questions
What types of services does Oakpointe provide?
What type of support does Oakpointe provide?
What advantage does Oakpointe have over other DBA consultants?
How much does Phone support cost?
How can support be purchased?
We are interested in having Oakpointe come and work with us on-site. What is the cost for that?
Does the pre-paid support time ever expire?
Is unused support time refundable?
Can I use pre-paid support for both DBA Classic and DBA Next Generation?
Oakpointe provides email support, phone support and on-site consulting for both of DBA Software’s products: DBA Classic and DBA Next Generation.What type of support does Oakpointe provide?
Oakpointe provides phone support, email support and on-site consulting, as well as web-based training, network troubleshooting and other services such as database and report customization.
Oakpointe was started by former senior members of DBA Software’s Technical Support staff. Direct involvement in the development of both DBA ERP programs (DBA Manufacturing - Classic and DBA Manufacturing - Next Generation) gives Oakpointe an advantage over other consultants. Oakpointe can share their intimate knowledge of the software with your company.
They have also worked hands-on with many users over the years, so they understand the challenges involved with implementing the software because they have actually done it. Supporting only a few software packages allows Oakpointe to focus on quality service and expert advice.
Phone support for DBA is $160.00 an hour. If 2 hours of support are purchased, Oakpointe will give a third hour for free making the cost per hour about $106.00.
Support can be purchased with a credit card or check through the website here.
On–site engagements are priced individually, depending upon your requirements. Please let Matt and Robert know that you would like a quote, and they will contact you with more specific information.
No. Support time is decremented from your account as you use it, but it never expires.
No. All purchases of prepaid support are final and no refunds or exchanges are permitted.
Yes. Oakpointe supports both DBA Software products, so you may use your support time for help with both DBA Classic and DBA Next Generation.